Great customer service goes above and beyond meeting guests’ expectations and ensuring that all their needs are met. As we strive to improve each guest’s customer experience, we are also motivating and encouraging our staff to continue going above and beyond.

The Drop Box of Happiness is a small comment box placed on every RedDoorz property. It helps us gather honest feedback, suggestions, and comments from guests on how well they were served during their stay.  

So far, the comments have been nothing but positive. On July 18, we had a simple awarding ceremony for the Top 5 staff who received the most number of glowing commendations from RedDoorz guests from this Batch of Drop Box of Happiness submissions.

Each of the winners received a Sodexo Gift Certificate worth P1,000 and a Dowell Industrial Fan. 

The first batch of top 5 staff got a total of 152 praises out of 880+ guest feedbacks. Jon from RedDoorz Premium Venice Luxury BGC 1 led the pack with 51 commendations. This was followed by Mae of RedDoorz Premium Timog with 36; Vanessa of RedDoorz Premium near Arca South, Taguig with 34; Georgie of RedDoorz Chino Roces, Makati with 17; and Manilyn of RedDoorz Moonwalk, Paranaque with 14.

Here are some of the most heartwarming comments left by their impressed and satisfied guests.

Manilyn of RedDoorz @ Moonwalk Paranaque!

  1. She is very approachable and friendly. Because of her we will be back again soon! -N. Dy
  2. She is great and understanding. She is nice and sweet -M. Yape
  3. Great Customer Service! – J. Baltazar
  4. She’s very helpful with finding bus connections – X. Scherrer

Jon of RedDoorz Premium @ Venice Luxury BGC 1!

Here’s what guests had to say: 

  1. He’s easy to get along [with], very respectful, informative and helpful. – A. Jumawan
  2. He’s willing to go above and beyond when I misplaced my key – D. Leroy
  3. He’s quick to respond, helpful, and very friendly – P. Marquez
  4. He’s on time and very accommodating! Superb! – R. Viloria

Mae of RedDoorz @ Timog Avenue!

Here’s what guests had to say: 

  1. She’s organized and detail oriented for guest service  -G. Formoso
  2. Clean rooms and kind staff! – J. Polencioso
  3. Satisfied, 100%! – A. Meno
  4. She’s always smiling – R. Amigo

Vanessa of RedDoorz near Arca South Taguig!
Here’s what guests had to say: 

  1. She’s friendly, accommodating, [and] responsive. – C. Nino
  2. Very attentive! – J. Cortel
  3. She’s pleasant and warm – T. Sison
  4. She’s very accommodating and efficient – M. Jugan

Georgie of RedDoorz @ Chino Roces Makati!

Here’s what guests had to say: 

  1. She made staying in RedDoorz worriless – E. Santiago
  2. She’s soft spoken, kind, and also Approachable – H. Chua
  3. She’s very good and a professional – C. Yang
  4. She’s accommodating and kind – M. Chang

RedDoorz will continue to recognize and appreciate our staff’s untiring efforts and commitment to deliver the best customer experience to every guest who stays with us.

Congratulations to all of our winners and we’re looking forward to the next batch of Drop Box of Happiness awardees. You never cease to make us proud!

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